Welcome to K-Town Festival! We strive to ensure a smooth shopping experience. This Return & Refund Policy explains the terms for returning products and requesting refunds. By purchasing from our website (https://ktownfestival.com/), you agree to this policy.

1. ELIGIBILITY FOR RETURNS

1.1. Returns are accepted only for defective, damaged, or incorrect products received. 1.2. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the original invoice. 1.3. Certain items such as perishable goods, personalized products, and digital downloads are non-returnable.

2. RETURN PROCESS

2.1. To initiate a return, contact our support team at [Insert Email] within 7 days of receiving your order. 2.2. Provide clear images of the defective, damaged, or incorrect item along with order details. 2.3. Once your return request is approved, we will provide instructions for returning the product. 2.4. The customer is responsible for return shipping costs unless the return is due to our error.

3. REFUND POLICY

3.1. Refunds are processed only for approved returns that meet our eligibility criteria. 3.2. Refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected. 3.3. Shipping charges are non-refundable unless the return is due to our error. 3.4. If you haven’t received a refund within the stated time, please check with your bank before contacting us.

4. REPLACEMENT POLICY

4.1. If you prefer a replacement over a refund, we will ship a replacement product (subject to availability) after receiving and inspecting the returned item. 4.2. Replacements are processed within 5-7 business days from the date of approval.

5. CANCELLATION POLICY

5.1. Orders can be canceled within 24 hours of placing the order. Once shipped, orders cannot be canceled. 5.2. Refunds for canceled orders (before shipping) will be processed within 5-7 business days.

6. EXCEPTIONS & DISPUTES

6.1. We reserve the right to refuse returns or refunds if the product does not meet our eligibility criteria. 6.2. In case of disputes, our decision will be final and binding.

7. CONTACT INFORMATION

For return and refund-related queries, please contact us at:

K-Town Festival Support Team
Email: [Insert Email]
Website: https://ktownfestival.com/

By purchasing from us, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.