Welcome to K-Town Festival! This Shipping Policy outlines the terms regarding the delivery of merchandise purchased through our website (https://ktownfestival.com/). By placing an order, you agree to the terms stated below.

1. SHIPPING LOCATIONS

1.1. We currently ship orders only within India. 1.2. Shipping services may not be available in certain remote areas. If your location is not serviceable, we will notify you and process a refund if applicable.

2. SHIPPING CHARGES & DELIVERY TIME

2.1. Shipping charges vary based on the delivery location and the total weight of the order. The applicable shipping fee will be displayed at checkout. 2.2. Estimated delivery time is between 5 to 10 business days from the date of order confirmation. 2.3. Unexpected delays may occur due to weather conditions, operational disruptions, or regulatory restrictions. In such cases, we will keep you informed.

3. ORDER PROCESSING

3.1. Orders are processed within 2-3 business days after payment confirmation. 3.2. You will receive an order confirmation email with tracking details once your order has been shipped. 3.3. We do not process orders on weekends or public holidays.

4. ORDER TRACKING

4.1. Once shipped, you will receive a tracking number via email or SMS. 4.2. You can track your order through the shipping partner’s website using the provided tracking details.

5. DAMAGED, LOST, OR DELAYED SHIPMENTS

5.1. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. 5.2. In case of lost shipments, we will coordinate with the shipping provider to resolve the issue. If deemed lost, we may issue a refund or replacement. 5.3. We are not responsible for delivery delays caused by incorrect shipping addresses or unavailability of the recipient.

6. RETURN & REFUND POLICY

6.1. Returns and refunds are subject to our Return Policy. Please refer to that document for detailed information. 6.2. Shipping fees are non-refundable unless the return is due to an error on our part.

7. CONTACT INFORMATION

For any shipping-related queries, please contact us at:

K-Town Festival Support Team
Email: [Insert Email]
Website: https://ktownfestival.com/

By placing an order with us, you acknowledge that you have read and agreed to this Shipping Policy.